{"id":5698,"date":"2025-10-03T20:55:24","date_gmt":"2025-10-03T20:55:24","guid":{"rendered":"https:\/\/veotelecom.com.br\/para-voce\/?page_id=5698"},"modified":"2026-06-20T18:35:58","modified_gmt":"2026-06-20T18:35:58","slug":"produtos-e-servicos-ajuda-ouvidora","status":"publish","type":"page","link":"https:\/\/veotelecom.com.br\/para-voce\/produtos-e-servicos-ajuda-ouvidora\/","title":{"rendered":"Produtos e Servi\u00e7os &#8211; Ajuda &#8211; Ouvidora"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5698\" class=\"elementor elementor-5698\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e617f36 e-flex e-con-boxed e-con e-parent\" data-id=\"6e617f36\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d601416 elementor-widget elementor-widget-heading\" data-id=\"4d601416\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ouvidoria<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3263f5d elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3263f5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A Veo Telecom est\u00e1 comprometida em fornecer um canal eficaz e confi\u00e1vel para receber e resolver as preocupa\u00e7\u00f5es, reclama\u00e7\u00f5es e sugest\u00f5es dos nossos clientes e demais partes interessadas.<\/p><p>Esta Pol\u00edtica de Ouvidoria estabelece os procedimentos para o uso do nosso sistema de ouvidoria.<\/p><p><span style=\"color: #660099;\">\u00daltima atualiza\u00e7\u00e3o: 13\/03\/2026<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46dbc214 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"46dbc214\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5cbdff88 e-flex e-con-boxed e-con e-parent\" data-id=\"5cbdff88\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-304b7a35 elementor-widget elementor-widget-heading\" data-id=\"304b7a35\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Objetivo da ouvidoria<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-faf2897 elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"faf2897\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>O objetivo da ouvidoria da Veo Telecom \u00e9 garantir que todas as preocupa\u00e7\u00f5es e reclama\u00e7\u00f5es dos clientes sejam tratadas de forma justa, transparente e oportuna.<\/p><p>Al\u00e9m disso, buscamos utilizar o feedback recebido para melhorar continuamente nossos produtos e servi\u00e7os.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37a3e01c e-flex e-con-boxed e-con e-parent\" data-id=\"37a3e01c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5063fc84 elementor-widget elementor-widget-heading\" data-id=\"5063fc84\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Como entrar em contato?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54e24b62 elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"54e24b62\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Os clientes e demais partes interessadas podem entrar em contato com nossa ouvidoria das seguintes maneiras:<\/p><p>Enviando um e-mail para\u00a0<span style=\"color: #660099;\"><a style=\"color: #660099;\" href=\"mailto:ouvidoria@veotelecom.com.br\" target=\"_blank\" rel=\"noopener\">ouvidoria@veotelecom.com.br<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b68c583 e-flex e-con-boxed e-con e-parent\" data-id=\"5b68c583\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21ead64a elementor-widget elementor-widget-heading\" data-id=\"21ead64a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Informa\u00e7\u00f5es necess\u00e1rias<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26ee0702 elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"26ee0702\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Ao entrar em contato com nossa ouvidoria, solicitamos que voc\u00ea forne\u00e7a as seguintes informa\u00e7\u00f5es:<\/p><p>\u00a0<\/p><p>Seu nome completo.<\/p><p>\u00a0<\/p><p>Detalhes de contato (e-mail, telefone).Descri\u00e7\u00e3o clara e detalhada da sua preocupa\u00e7\u00e3o ou reclama\u00e7\u00e3o.<\/p><p>\u00a0<\/p><p>Qualquer documenta\u00e7\u00e3o relevante que apoie sua reclama\u00e7\u00e3o, se aplic\u00e1vel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c7d4e49 e-flex e-con-boxed e-con e-parent\" data-id=\"3c7d4e49\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a08ee8 elementor-widget elementor-widget-heading\" data-id=\"7a08ee8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Processo de tratamento<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6957dcf elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6957dcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Assim que recebermos sua preocupa\u00e7\u00e3o ou reclama\u00e7\u00e3o, nossa equipe de ouvidoria realizar\u00e1 uma revis\u00e3o completa e imparcial do problema apresentado.<\/p><p>Faremos todos os esfor\u00e7os para resolver a quest\u00e3o de forma justa e oportuna.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62b0a58 e-flex e-con-boxed e-con e-parent\" data-id=\"62b0a58\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-708782d9 elementor-widget elementor-widget-heading\" data-id=\"708782d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Confidencialidade e privacidade<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f244ee9 elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6f244ee9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Todas as informa\u00e7\u00f5es fornecidas \u00e0 ouvidoria da Veo Telecom ser\u00e3o tratadas com a mais estrita confidencialidade.<\/p><p>Respeitamos sua privacidade e protegeremos suas informa\u00e7\u00f5es pessoais de acordo com nossas pol\u00edticas de privacidade.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-32ca5b79 e-flex e-con-boxed e-con e-parent\" data-id=\"32ca5b79\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b9365af elementor-widget elementor-widget-heading\" data-id=\"7b9365af\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Acompanhamento e transpar\u00eancia e privacidade<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53c1cbe3 elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"53c1cbe3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Manteremos voc\u00ea informado sobre o status da sua preocupa\u00e7\u00e3o ou reclama\u00e7\u00e3o durante todo o processo de tratamento. Nosso objetivo \u00e9 garantir transpar\u00eancia e satisfazer nossos clientes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-53c14a34 e-flex e-con-boxed e-con e-parent\" data-id=\"53c14a34\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44683482 elementor-widget elementor-widget-heading\" data-id=\"44683482\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contato adicional<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bd2536b elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3bd2536b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Se voc\u00ea n\u00e3o estiver satisfeito com a resposta recebida da ouvidoria ou desejar fornecer feedback adicional sobre o processo, entre em contato conosco novamente para que possamos revisar sua preocupa\u00e7\u00e3o mais uma vez.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Ouvidoria A Veo Telecom est\u00e1 comprometida em fornecer um canal eficaz e confi\u00e1vel para receber e resolver as preocupa\u00e7\u00f5es, reclama\u00e7\u00f5es e sugest\u00f5es dos nossos clientes e demais partes interessadas. Esta Pol\u00edtica de Ouvidoria estabelece os procedimentos para o uso do nosso sistema de ouvidoria. \u00daltima atualiza\u00e7\u00e3o: 13\/03\/2026 Objetivo da ouvidoria O objetivo da ouvidoria da [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-5698","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/veotelecom.com.br\/para-voce\/wp-json\/wp\/v2\/pages\/5698","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/veotelecom.com.br\/para-voce\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/veotelecom.com.br\/para-voce\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/veotelecom.com.br\/para-voce\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/veotelecom.com.br\/para-voce\/wp-json\/wp\/v2\/comments?post=5698"}],"version-history":[{"count":68,"href":"https:\/\/veotelecom.com.br\/para-voce\/wp-json\/wp\/v2\/pages\/5698\/revisions"}],"predecessor-version":[{"id":21769,"href":"https:\/\/veotelecom.com.br\/para-voce\/wp-json\/wp\/v2\/pages\/5698\/revisions\/21769"}],"wp:attachment":[{"href":"https:\/\/veotelecom.com.br\/para-voce\/wp-json\/wp\/v2\/media?parent=5698"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}